This is a salary exempt position starting at $55,000-$60,000/YR plus $5,000 QSHERA medical reimbursement, dental, vision, life, and disability benefits.
The Street Outreach Manager is lead of the coordinated outreach team that identifies and engages people living in unsheltered locations, such as in cars, parks, abandoned buildings, encampments, and on the streets. The outreach team reaches people who might not otherwise seek assistance or come to the attention of the homelessness service system. Through its work, the team ensures that people’s basic needs are met while supporting individuals along pathways toward housing stability and quality of life improvements. Each outreach specialist is responsible for conducting outreach, providing information and referrals, completing assessments, intakes, and delivering compassionate yet concrete services.
- Overall oversight of street outreach program to include driving a shuttle/transport bus.
- Oversight and training of outreach specialists.
- Engagement and oversight of outreach volunteers.
- Oversight of outreach engagement at Showers of Hope program to include: data tracking, charity tracker, assisting with volunteer management, etc.
- Oversight of all incoming calls and emails relating to outreach services.
- Facilitate training (2x) year for staff/volunteers relevant to outreach and engagement.
- Management of Charity Tracker database to ensure all entries are made within 24 hours to include both outreach routes and SOH program.
- Engage and work alongside community partners
Outreach & Engagement Responsibilities
- Work collaboratively to provide targeted street outreach to identify and connect with people experiencing unsheltered homelessness.
- Drive outreach routes throughout Milwaukee County including safely operating a small transportation bus in all weather and road conditions.
- Street Angels utilizes a person-centered, “friends-first” approach, that requires flexibility, patience, strong engagement techniques, and empathy.
- Outreach will occur in identified “hot spots” at times when individuals are most likely to be found. (Our street outreach occurs between Tues & Thursday, 6pm-1am, end time can fluctuate).
- Establish rapport and reduce harm by providing critical, life-saving resources such as food, water, clothing, blankets, harm reduction, and other supplies.
- Using a trauma-informed approach, a support system, provide crisis intervention, harm reduction, and Culturally Responsive competent engagement techniques.
- Respond to calls/requests from the community (public agencies, businesses, libraries, schools, family members, etc.) regarding individuals and families found to be living on the streets, cars, or other place not meant for human habitation.
- Assist and engage with unsheltered homeless neighbors until shelter or permanent housing is obtained.
- Provide advocacy for those experiencing unsheltered homelessness when they encounter barriers.
- Work as a team with the other street outreach staff and volunteers to alternate responsibilities and negotiate tasks to ensure safety protocols are met.
- Be mindful of racial inequities and disparities among people experiencing houselessness and tailor and customize their efforts to ensure that equity is being achieved within their outreach activities and outcomes.
- Utilize problem-solving techniques to identify strengths and existing support networks, explore possible safe housing options outside the homelessness service system, such as reunification with family, and connect the individual to community supports and services.
- Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
- Maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless neighbors.
- Be responsible for safety and proper use of cell phones and other equipment.
- Ability to problem-solve and make decisions in chaotic and/or stressful situations.
- Strong interpersonal and direct communication skill.
- Embody non-judgmental, non-coercive provision of services and resources.
- Active listening.
- Basic understanding of mental health, physical health, and substance abuse issues and their symptoms.
- Demonstrate tact and courtesy in expressing options or ideas.
- Displays appropriate, professional, healthy boundaries and exercises mature judgment and understanding of safety concerns.
- Ability to manage multiple cases efficiently and effectively.
- Adapt well to changing priorities and challenging individuals.
- Effectively works within a team and successfully motivates others.
- Maintains personal and professional integrity and handles confidential information with discretion.
- Ability to tolerate being outdoors in all weather, while conducting various levels of outreach to homeless neighbors.
Physical Demands, Environmental Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disability to perform the essential job functions. This unique position requires team members to possibly walk long distances on rugged terrain, carrying bags with supplies that weigh between 15-20 pounds in all weather conditions.
- Knowledge, skills, and abilities consistent with a degree in human services related field, or minimum of three years related experience of performing street outreach or equivalent experience.
- Demonstrated knowledge and ability to establish and maintain effective working relationships with area services, community partners, and resources.
- Minimum of one-year direct care experience with persons with mental illness, homelessness, or disabilities.
- Good written, verbal, and interpersonal communication skills, organizational and time management skills.
- Ability to work independently, prioritize multiple tasks, and be flexible in job duties and schedule.
- Driver’s license, clean driving record, auto insurance, and access to personal vehicle.
- Ability to lift up to 40 pounds
To apply, please send cover letter, resume, and references to info@streetAngelsmke.org or drop these documents off at the Street Angels office Monday – Friday 11 AM – 2 PM.
Street Angels
125 N. 120th Street
Wauwatosa, WI 53226
